FAQs

Q: Do you have a physical store?

A: We are an online shopping platform.

 

Q: What is your exchange and return policy?

A: Please refer to our exchanges and return page to view our exchange and return policy.

 

Q: How can I cancel my order?

A: Unfortunately, we are unable to cancel an order as we start processing orders as soon as they are placed.

 

Q: How can I return my order?

A: If you wish to return your order, please contact us via our contact form in the website or WhatsApp within 15 days from the shipping date.

 

Q: I received the wrong order, what to do now?

A: We apologize for the inconvenience, and we would love to resolve this matter to you as soon as we possibly can. Please contact us immediately through WhatsApp with a photo of the incorrect item and we will initiate the exchange or refund based on your preferences. Incorrect items will be checked and validated once received. 

 

Q: What are the sizes measurements?

Refer to the below charts.

Q: When will my items be shipped?

A: The estimated delivery time will be within 2-3 days.

 

Q: Do you ship internationally?

A: We are currently delivering to GCC Countries and will start shipping internationally very soon so stay tuned!

 

Q: What payment methods do you accept?

A: We accept multiple payment methods, you can select one of the below methods:

 

Q: Do you have alteration services?

A: We do not offer alteration services at the moment.

 

Q: How often do you restock?

A: The products available on NOYA are seasonal collections and restocking is subject to timeframe and demand.

 

Q: How can I leave some feedback?

A: If you have any feedback to leave us, please do not hesitate to contact us via our contact form or WhatsApp. We always appreciate your feedback!